Ramp Agent (Customer Service Agent) - LAX

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Delta Air Lines is a major American airline known worldwide for its extensive flight network, customer service excellence, and commitment to safety and operational efficiency. As one of the leading players in the aviation industry, Delta continually seeks talented individuals to join their team and contribute to their mission of providing reliable and comfortable air travel experiences. The company values connection, not only in terms of travel but also within its workplace culture, aiming to foster a supportive and dynamic environment for employees to grow and develop their careers. Delta abides by the Los Angeles Living Wage Ordinance and offers competitive pay rates, including a minimum cash wage per hour of $22.50 for positions in the Los Angeles area. Further, they provide benefits with adjustments to the base pay rate depending on the benefits elected by the employee, potentially raising hourly wages as high as $30.15 when no benefits are provided. Delta emphasizes internal movement eligibility, encouraging employees to review its internal mobility and residency policies to ensure they meet the necessary performance standards and tenure requirements before applying for new positions within the company. This focus on internal career development highlights Delta's dedication to nurturing talent from within and providing pathways for career advancement across various roles and departments. The Ramp Agent role at Delta Air Lines is an entry-level position essential to the company's cargo and baggage operations. Ramp Agents are responsible for ensuring that baggage, cargo, and mail are handled safely, loaded, and transported correctly to maintain on-time departures and arrivals. The role demands physical endurance as it involves lifting and moving heavy bags up to 70 pounds, operating various ground equipment such as tugs, belt loaders, and tow tractors, and working in various weather conditions including heat, rain, and snow. Safety-conscious behavior is critical at all times, as Ramp Agents work directly on the airfield coordinating the movement of aircraft and cargo. The position requires adaptability to shift schedules that may range from early morning to overnight, with hours varying between 20 to 40 per week depending on seniority and operational needs. Delta Air Lines offers a mentoring environment where leaders support new employees by providing guidance and opportunities for growth. This structure is designed to help Ramp Agents develop skills and advance within the company’s dynamic work environment. Additionally, safety and compliance play a major role in the daily duties to protect both workers and customer goods. Every role, including the Ramp Agent, contributes to upholding Delta's mission of timely, safe cargo transportation. Interested candidates are encouraged to watch job preview materials provided by the company to better understand the benefits and responsibilities associated with the Ramp Agent career. Through this comprehensive onboarding and support system, Delta ensures that new hires are prepared for the physical demands and operational requirements of the role. Candidates should also be vigilant about the authenticity of communications from Delta's recruitment team, which will only use official Delta email addresses and never request money during the recruitment process. This transparency ensures a trustworthy and secure hiring experience for all applicants.
  • High school diploma or equivalent
  • physical ability to lift up to 50-70 pounds
  • ability to work in various weather conditions including heat rain and snow
  • ability to operate ground equipment such as tugs belt loaders and tow tractors
  • compliance with internal mobility and residency policies for internal applicants
  • good standing in current role including meeting performance standards and tenure requirements
  • availability to work shifts ranging from early morning to overnight
  • ability to work between 20 and 40 hours per week depending on seniority and operational needs
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